You Take Care Of Your Clients. We Can Manage The IT That Powers You.
Call centers need IT solutions that provide minimal downtime with business continuity, infrastructure design to keep up with changing technology, and 24x7x365 monitoring and support. CNI Consultants’ experience with multiple platforms provides your call center with support for these solutions. Whether you need additional IT support for your in-house team, or need us to handle it all, we work with you directly to make sure your call center is running on flexible and reliable technology systems and getting a better return on investment (ROI) faster. Ultimately, we help you achieve peace of mind by making your life easier because we have the relationships with platform providers, telephony integrators, national user groups and leading manufacturers of supporting equipment and software.
Add our technology experts to your company's team when:
- You want to focus on your business, not the technology.
- Your current system seems to hinder calls more than it helps.
- You need better reliability and security for your computer network.
- You know that computer downtime costs you money.
- You need to be certain your data is always backed up, period.
- You need to know where your call volume is at all times.
- You'd like to enable your agents to work remotely.
- You want your agents to do the jobs they were hired for, not waste their time (or your time) on computer problems.
- You believe that paying to prevent problems is more efficient than paying to fix problems.
- You're looking to expand your call center, but need to know the technology and costs involved in doing so.
- Your interests are tied to the bottom line.
- You are ready to work with a true partner that will have an active interest in the success of your business.