CNI Consultants is the leading Managed IT Services Company for Call Centers and the TAS Industry Since 2006

Top 9 Reasons to Choose CNI Consultants

For Over 15 Years, We Have Worked With And Advised Over 300 Call Centers. We have been working directly with call centers since we were founded in 2006. That means we understand your incredibly hectic and stressful work schedule and WHY it’s critical to remove obstacles, frustrations and technical problems to keep you and your agents productive. We understand your desire to eliminate waste, extra steps, work-arounds and manual labor. We also have tech support available 24/7/365 since we know you don’t work the normal “9-5” day, and can help you maintain the freedom to work remote while making sure you meet compliance standards for data security and backups.

We Are Available and Ready to Assist with Any Request, 24/7/365 Guaranteed. We know that computer problems don’t always arise during the “9-5 work day” and call centers can’t wait for their IT company to open the next day at 9:00 if they are down and calls aren’t coming in! When you call CNI Consultants, you will have a live person answer the call and immediately begin assisting you. Call us at 5:01 p.m., 10 am or 2 am; we are always available and ready to help.

We Have A Team Of Certified Experts On Staff And Ready To Help. Unlike other IT firms, who have one or two guys trying to juggle multiple projects and wear various hats, we have a team of engineers on staff with diverse, specialized areas of expertise who work together to deliver the most effective and correct solutions to you. Critical issues never happen when it’s convenient or during “business hours”. 2 am or 2 pm, in any time zone, you have a well-trained team behind you to help you.

We Are Here to Help You, Your Agents and Your Vendors! As the owner of your call center, we understand that you are BUSY! Handling updates, security patches, pop ups or whatever else happens on your agent’s workstations is the last thing you need to waste time on. With CNI’s Help Desk Services, we can field any computer issue directly from your agent and make sure they are back in rotation as fast as possible. Need to give a vendor access to a server or port on the network? We can work directly with your vendors to ensure that any outside access is secure and setup properly.

We SPECIALIZE In Working With Call Centers. We understand your operations and work environment. We know you have “busy hours” and “don’t even look at my server” hours. We understand the critical nature of voice call quality, downtime and emails/SMS/faxes not going out. With our dedicated focus from day ONE, you don’t have to waste time educating us.

We Use Our Vendor Relationships To YOUR Advantage. Having developed relationships with key leading vendors in the industry allows us to coordinate efforts among your service providers quickly. Additionally, our advanced level of partnerships with key infrastructure vendors (Microsoft, WatchGuard, VMware and Dell) allows us access to special pre- and post-project assistance support levels that most “partners” do not have. We are able to provide the right solutions, priced right and validated by the vendor, so if any issues come up, we can get them resolved quickly and effectively.

We Service Companies Across the United States. Our clients are located from Georgia to California and everywhere in between. So, just because we aren’t located 2 miles down the street from you, doesn’t mean we can’t provide the same level of service all our clients receive.

We are very invested in your success and growth as a company. There is nothing better than seeing our client’s succeed. We want to see you grow and tackle new challenges with your business and we will be right there with you, supporting you every step of the way.

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